Dell Hell
Those of you who have been keeping up with my blog know that about 3 weeks ago my Dell laptop completely died and wiped its SSD (I had backups, so nothing was lost). Despite my pestering, Dell refused to just send me a new SSD to install myself and instead required me to send in my entire laptop. The laptop was supposed to have been back last week. I have received no updates at all, and their chat support hasn’t been able to do anything but assure me it will be back soon.
I finally received a package from Dell. It was in a box smaller than my computer. I opened it up, and there is a refurbished SSD. No instructions, no invoice, no return label… just a small bag with an SSD.
Dell, you have just blown my mind. You refuse to send me an SSD, then 3 weeks later, you send me one, after you have already taken my computer (making it a completely useless gesture)! Finally, you included nothing but the SSD. What am I supposed to do with it? Am I supposed to install it in my laptop that I don’t have and then return the old SSD that I don’t have with the shipping label you didn’t send?
Thanks Dell… (I’m writing this to take up time as I wait in the 60 person line for chat support-I’m number 26 now)