Christopher Souvey's Blog » Failure http://www.souvey.com "Time you enjoy wasting is not wasted time." Thu, 26 Aug 2010 10:26:15 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Dell Hell http://www.souvey.com/2009/01/dell-hell/?utm_source=rss&utm_medium=rss&utm_campaign=dell-hell http://www.souvey.com/2009/01/dell-hell/#comments Mon, 19 Jan 2009 20:48:07 +0000 Christopher Souvey http://www.souvey.com/2009/01/dell-hell/ Those of you who have been keeping up with my blog know that about 3 weeks ago my Dell laptop completely died and wiped its SSD (I had backups, so nothing was lost).  Despite my pestering, Dell refused to just send me a new SSD to install myself and instead required me to send in my entire laptop.  The laptop was supposed to have been back last week.  I have received no updates at all, and their chat support hasn’t been able to do anything but assure me it will be back soon.

I finally received a package from Dell.  It was in a box smaller than my computer.  I opened it up, and there is a refurbished SSD.  No instructions, no invoice, no return label… just a small bag with an SSD.

Dell, you have just blown my mind.  You refuse to send me an SSD, then 3 weeks later, you send me one, after you have already taken my computer (making it a completely useless gesture)!  Finally, you included nothing but the SSD.  What am I supposed to do with it?  Am I supposed to install it in my laptop that I don’t have and then return the old SSD that I don’t have with the shipping label you didn’t send?

Thanks Dell… (I’m writing this to take up time as I wait in the 60 person line for chat support-I’m number 26 now)

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